Return, Replacement and Refund
The team of STC Wallpaper is proud of its expertise in the field which has been acquired by means of intensive hard work and extensive market study over a decade. Time and again, we remind our customers of our aim to please them and our priority to cater to their needs. However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
STC Wallpaper provides a hassle free return
If there is any issue with the production of the customized wallpaper, please email to firstname.lastname@example.org within 24 hours of receiving the product with your order no. & product SKU code. Do not return any product without informing us. In case of any issue with the product kindly share the image of the specific part along with a complete image of the product received. After confirmation from our end, the products should be returned in original condition with tags intact as attached in the box needs to be returned back to the following address.
159A, Lenin Sarani (Opposite Jyoti Cinema)
Kolkata - 700013
The return package should be marked as return goods or defective return products.
Kindly use postal services to return & provide us with the scanned copy of postal slip within 3 days of our confirmation email. Once we receive the product you will get an acknowledgement email. For the product you can opt for exchange / refund / store credit which will be inclusive of shipping charges paid while placing the order.
Color and Description Disclaimer
We at STC Wallpaper do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations in the color of the actual wallpaper print. This color variation between the actual print and that displayed on the website is mainly due to the effects of digital photography and color settings and capabilities of monitors. Minute variations may also occur due to the printer head. Colors of Red, Maroon, Off-White and Orange have a higher tendency to reflect differently than other color shades. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the actual color of the product received.